Terms & Conditions
Toko, LLC advises you to review the following basic rules that govern the use of our Site (the “Agreement”). Please note that your use of our Site constitutes your agreement to follow and be bound by this Agreement.
Although Toko, LLC has made every effort to display our products and their colors as accurately as possible, the displayed colors of the products depend upon the monitor of the user, and Toko, LLC cannot guarantee that the user’s monitor will accurately portray the actual colors of the products. Each product is crafted using natural materials and the product you receive may differ in color and grain pattern from images found on our website.
All products ordered are for personal use and gifting only. They must not be resold in any form or any place; Toko, LLC reserves the right to take legal action against unauthorized and unofficial sale of goods.
Toko, LLC reserves the right to refuse any order. In such case, we will notify you as soon as reasonably practicable and refund to you any payment in full.
When you make a purchase through our Services, you authorize us or our third party payment processor to charge your payment method for any such purchases (plus any applicable taxes and other charges) that may be accrued by or in connection with your purchase. If you are completing the purchase using a third party payment processor, that processor’s terms and conditions apply to your payment transaction.
All of the content that appears on the Site, including all visuals, text, audio and video clips are subject to copyright protections and/or other intellectual property rights or licenses held by Toko.
We are dedicated to delivering the highest quality products. Your Toko products comes with a three (3) year warranty from the date of purchase. Your warranty is automatic, so there is no need to register. This limited warranty only applies to Toko products purchased directly from Toko’s website.
We warrant that this product shall be free from defects in materials or workmanship with the exceptions stated below.
This warranty does not cover damage caused by accident, misuse, abuse, neglect, excessive moisture, other acts of nature, unauthorized product modification or repairs, theft or loss of product, or failure to follow the instructions outlined in the installation guide.
We will repair or replace any defective parts, at our option, within a reasonable amount of time and free of charge any time during the warranty period. After service, we will be responsible for shipping the product back to you at our expense.
Please note that our products feature handcrafted parts so minor abnormalities can occur as part of the manufacturing process, however these will be assessed on a case by case basis with consideration given to the gravity of the defect. Only blemishes which fall outside the scope of what can be reasonably accepted for a hand crafted product will be remedied.
Proof of purchase as evidence that the unit was purchased within the warranty period is required for warranty service. If you have any questions about your warranty coverage or you think you may need service, email Toko customer care at [email protected] We will do everything we can to answer your questions and resolve any issues as quickly as possible.
Please note that the warranty is non-transferable and only applies to the original end purchaser.
THE MAXIMUM LIABILITY OF TOKO, LLC SHALL NOT EXCEED THE ACTUAL PURCHASE PRICE PAID BY YOU FOR THE PRODUCT. IN NO EVENT SHALL TOKO, LLC BE LIABLE FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR INDIRECT DAMAGES.