Support - Toko
Will Toko fit in my drawer?
Toko has a modular design which adapts to almost any drawer width (side to side). Toko currently works in drawers 18″ to 21″ deep (front to back) and 2½” or taller.
How do I measure my drawer?
It’s important to measure accurately to get the best fit for your drawer when using the visualizer. Our visualizer guide walks through the process in a few simple steps.
How do I install Toko?
Toko is easy to setup and doesn’t require any tools. Our installation guide will have you up and running in no time.
Can I change the layout in my drawer?
Yes! You can build it just about any way you want it. It’s easy to adjust the layout before or after you install Toko.
Can I order individual parts?
Yes, you can pick out individual parts of the system in the shop and add accessories to your drawers at any time. Make sure to check out our buying guide if you have any questions about getting the right components.
How do I clean Toko?
We recommend you clean with a damp cloth and wipe dry. Toko is made from natural materials and is not dishwasher safe.
What is Toko made of?
Toko is primarily made out of stainless steel and bamboo. We care deeply about the environment so we minimize the use of plastics and focus on renewable materials.
How can I check my order status?
Your order will ship with a tracking number in the confirmation email. If you’d like to keep an eye on where your package is or need help with delivery you can reach out to the carrier or check their tracking site.
Can I change or cancel my order?
Please contact our support team at [email protected] and we’ll do our best to make any requested updates for you. We are unable to make any changes after your order has shipped.
What payment methods do you accept?
We accept most major credit and debit cards as well as paypal.
Do you ship to my location?
We ship to everywhere in the contiguous United States. If you live outside of the US and would like to see Toko in your country please send us a note at [email protected]
How much does shipping cost?
Shipping rates vary based on destination and size of your order. Shipping charges will be automatically calculated before you finalize your order at check out.
Do you offer bulk discounts?
Yes we do! To get more information about pricing or receive a quote send us a note at [email protected]
What is your return and exchange policy?
We want you to be satisfied with your purchase which is why we offer returns within 30 days from when your order is shipped. For more details see our return policy
How do I make a return?
To initiate a return please contact customer service at [email protected] with ‘return’ in the subject line.
What if an item is damaged or missing?
Stuff happens and when it does we’re here to help. If there is an issue with your order send us a note at [email protected] with ‘order issue’ in the subject line.
Does Toko have a warranty?
Yes it does! Toko has a limited 3 year warranty that covers any defects in materials or workmanship. If anything breaks, we will fix or replace it for you. For more details see our full terms and conditions.
Press kit
Download our press kit including high resolution images and video
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