Return Policy - Toko
Return Policy

To be considered eligible for a refund, a return claim must be submitted within 30 days of an order’s shipping date. Toko will accept returns in good and unused condition. We reserve the right to deny a refund for an item that is believed to be previously damaged.

In the case of defect, a replacement can be offered within our warranty period. If you believe your product is defective, email us at [email protected] for instruction on how to return your product.

You will be responsible for shipping or transportation charges directly to Toko, LLC. We recommend that you keep the original shipping materials as it is important that you package the product so that it will not be damaged during shipping. Failure to properly package the products for return shipment may lead to your refund or repair request being denied if the product in question should arrive damaged.

Visualizer Guide

Design your drawer with the Toko visualizer. Enter in the dimensions and everything is calculated to fit automatically. When you’re ready to add your design to the cart, it will pull in all the individual components.

Have fun organizing!

Visualizer Guide

Measure Width

Using a tape measure find the interior width of your drawer (side to side). Make sure to measure the inside edges. Record the measurement and then round down to the nearest ½”.

For example if your drawer is 20 ¾” you should round down to 20 ½”. If your drawer already falls exactly on a ½” measurement (like 20″ or 20 ½”) use that number when entering the width.

Measure Width

Measure Depth

Using a tape measure find the interior depth of your drawer (front to back). Make sure to measure the inside edges. Record the measurement and then round down to the nearest ½”.

For example if your drawer is 19 ¼” you would round down to 19″. If your drawer already falls exactly on a ½” measurement (like 19 ½″ or 19″) use that number when entering the depth.

Measure Depth

Check Height

Using a tape measure check the height at the back of your drawer (top to bottom). Toko works in drawers 2 ½” or taller. In the rare case that your drawer is shorter, the system may not fit correctly.

Check Height

Design Layout

Now the fun stuff! You can choose from several layouts that all fit your drawer. Each one is made up of combinations of three bay sizes —

Small 4″ | Medium 6″ | Large 10″

You can create spaces by moving dividers anywhere inside the bays and add in special accessories like knife blocks, spice racks, and silverware trays. If you’re unable to add an accessory that you want, try picking a different layout — the combinations are endless!

Design Layout
Design Layout

Buying Guide

This guide is only if you want to pick out individual parts of the Toko system. If you are using the visualizer everything is calculated to work automatically. Have fun exploring!

Components

The system is made up of three basic parts —

Rails that form the foundation of the system. Dividers that can be placed anywhere to create custom spaces. Accessories that are tailored to individual items like knife blocks and spice racks to keep them neatly in place.

Components

Bay Sizes

Toko is designed with three bay sizes that can be placed in any combination. The bays are created by rails that span the depth of your drawer and are secured in place through tension.

Small 4″ | Medium 6″ | Large 10″

Bay Sizes

Drawer Width

Using a tape measure find the interior width of your drawer (side to side). Make sure to measure the inside edges.

Record the measurement and then subtract 1″. This has to do with how the system is designed and is an important step. For example if your drawer is 25 ½” wide you would use 24 ½” when creating the layout.

Drawer Width

Layout Design

Create a combination using the different bay sizes that fills the width of your drawer. For example the drawer measured above could have the following layouts —

  • 10 + 10 + 4 = 24″
  • 6 + 6 + 6 + 6 = 24″
  • 10 + 6 + 4 + 4 = 24″
Layout Design

Filling Bays

Each bay can be filled with either dividers or an accessory.

Dividers can be placed anywhere between rails to create custom spaces. Accessories like knife blocks, spice racks, and silverware trays are designed for specific bay sizes.

Filling Bays

Drawer Depth

Using a tape measure find the interior depth of your drawer (front to back). Make sure to measure the inside edges.

Record the measurement and round down to the nearest inch. For example if your drawer is 19 ¾” you would use 19″ when selecting the rail size.

Drawer Depth

Rail Size

Toko has three rail sizes and it is important to get the right one for your drawer. The system currently works in drawers 18-21″ deep.

  • 18″ rails fit drawers 18-19″ deep
  • 19″ rails fit drawers 19-20″ deep
  • 20″ rails fit drawers 20-21″ deep
Rail Size

Rail Quantity

The quantity of rails you need to purchase is based on the layout you designed for your drawer.

Count how many bays you have and then add one additional rail. For example if your layout has three bays you would need four rails.

Rail Quantity

Divider Size

Dividers come in three sizes that correspond to the different bays. Make sure to get the right size dividers for the bays in your layout.

  • Small dividers fit the small 4″ Bay
  • Medium dividers fit the medium 6″ Bay
  • Large dividers fit the large 10″ Bay
Divider Size

Divider Placement

Dividers are sold in sets of four and can be placed anywhere to create different spaces to organize your things. You can use as few or as many dividers as you want inside each bay.

Divider Placement

Divider Quantity

Typically you should fill every bay in your layout with the right size divider. However, if you want to include an accessory like a knife block or spice rack you should leave that bay empty.

Divider Quantity

Boxes

Boxes come in three sizes that correspond to the different bays. Each box can be placed anywhere inside a bay and comes with two additional dividers to create extra spaces for organization.

  • Small boxes fit the small 4″ Bay
  • Medium boxes fit the medium 6″ Bay
  • Large boxes fit the large 10″ Bay
Boxes

Knife Block

Knife blocks fit the medium 6″ bay and are secured in place with pegs. They come in sets of one knife block with one knife rest.

Knife Block

Spice Rack

Spice racks fit the large 10″ bay and are secured in place with pegs. They come in sets of three racks that can be combined seamlessly to add as many rows as you want.

Spice Rack

Silverware Trays

Silverware trays fit the large 10″ bay and are secured in place between dividers. They come in sets of five trays with six dividers that can be set up and combined seamlessly to make as many rows as you need.

Silverware Trays
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